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Clinical Framework and Cancellation Policy for Akhtar Counselling

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Ethics

The counsellor must work in a framework governed by set rules, values, principles and personal moral qualities that ensure they practice effectively and safely. These should include key elements of being fair, trustworthy, sincere and treating all clients with respect and dignity whilst being open and honest.

 

Boundaries

Boundaries in counselling are agreed limits or rules which protect both parties.

Boundaries aim to create a relationship where you feel safe and comfortable and can talk about your experiences and feelings, even if they may seem frightening or embarrassing. They set a formal structure, purpose, and standards for the therapy and your relationship. Your relationship with your counsellor will be a professional one. They will not be your personal friends; however, depending on the situation, they may decide to share some personal information about themselves with you. 

 

Confidentiality

Confidentiality is key to building trust between a counsellor and a client. Your therapist will listen to you confidently, not tell anyone else what you say. However, there may be certain circumstances when information about you must be forwarded, and your counsellor will try to keep you informed throughout the process if this happens.

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These can include the following:

  1. If they believe you or other people are in danger.

  2. When referring you to another healthcare professional for support.

  3. If discussing their work with their therapeutic supervisor. 

  4. The client provided written consent to allow data to be shared.

  5. If requested to do so by law.

 

Contracting

You should agree to a contract for all therapy, whether face-to-face counselling or online. It should cover the following:

 

Practical details

  1. How many sessions do you have, and how often do you meet?

  2. If there are any fees, how should these be paid?

  3. What happens if you miss a session or wish to take a break?

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Confidentiality

  1. How will your therapist protect your privacy, and when must they disclose it?

  2. How they take notes for the sessions.

  3. How they'll keep your data safe.

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How you will work together

  1. What issues will you work on together?

  2. What approach or methods might they use?

  3. What contact might you have between sessions?

 

Cancellation Policy

The cancellation policy ensures that the services provided in the foreseeable future will remain affordable and accessible to all. 

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Late arrivals/missed sessions

The counsellor will attempt to call you depending on the situation of the therapy type. If there is no answer or communication within 15 minutes, your session will be cancelled without notice and charged fully. Late arrival timing will continue on the remaining time allocation per booking.

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Cancellations

A non-refundable policy is in operation to keep costs low and practical, and no appointment will be rescheduled.

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Packages deals

If applicable, all package deals are non-refundable. Clients who wish to cancel at any time are liable for the loss, and the counsellor will not be held responsible.

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Exceptional circumstances

Considering that emergencies do happen, please let us know as soon as possible so the appointment can be more accommodating to you or others. 

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If the counsellor cancels

Rare circumstances might prevent the session from taking place. If this does occur, the therapist will try their best to use alternative means or contact you to reschedule the appointment at your convenience.

 

Any question

If you need more information or have any questions, please don't hesitate to use the Contact Us form on the main website's home page.

 

I wish you all the best and success in your journey.​​

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